PRIVACY POLICY
Effective Date: May 11, 2025
1. DATA CONTROLLER
Company: Ulaksoft Bilgi Teknolojileri
Email: info@ulaksoft.com
2. LEGAL BASIS
Personal data is processed in accordance with Articles 5 and 6 of the Turkish Personal Data Protection Law No. 6698 and the European Union General Data Protection Regulation (GDPR).
3. PURPOSE OF THE APPLICATION AND USAGE LIMITATIONS
The EuroKobi CRM mobile application has been developed by Ulaksoft Bilgi Teknolojileri (the Service Provider) with the aim of facilitating customer relationship management processes between the Service Provider’s clients and business partners, and to support the web interface provided via the internet.
The application is offered as a corporate communication tool that enables the tracking of projects, project summaries, invoices, invoice summaries, contracts, and similar services belonging to Ulaksoft Bilgi Teknolojileri through the application.
The application must not be used for any purposes beyond this scope (e.g., social communication, personal data storage, providing services to third parties, etc.). Users are expected to use the application solely for the defined purposes mentioned above. In case of non-compliant usage, the Service Provider reserves the right to suspend or restrict access.
4. COLLECTED DATA AND PURPOSES
During the use of the application, the following data categories may be processed:
- Identity and Contact Information: Full name, email address, phone number, physical address entered directly by the user
- Device Information: IP address, operating system, version
- Usage Data: Visited pages, session durations
- Identifiers: Device identifiers such as Android Advertising ID
- Analytics and Performance: Crash logs, error tracking
This data is used to create user accounts, improve app performance, troubleshoot technical issues, provide support, conduct general analysis, and (with explicit consent) send promotional content.
5. DATA SHARING AND INTERNATIONAL TRANSFER
Collected data may be shared with or transferred to international service providers for the following purposes:
- App analytics, notification management, crash/error tracking
- Infrastructure support required for services
- Compliance with legal obligations
- Security, maintenance, performance analysis, and development
Main service providers include:
- Firebase (Google LLC – USA)
- Google Play Services (Google LLC – USA)
- Google Cloud Platform (Google LLC – USA or EU servers)
- Amazon Web Services (AWS) (Amazon Inc. – USA or EU servers)
- DigitalOcean (DigitalOcean LLC – USA or EU servers)
Data shared with these providers is anonymized where possible and transmitted via encrypted protocols such as HTTPS/TLS. Transfers comply with Article 9 of Law No. 6698 and Articles 44-50 of GDPR.
6. EXPLICIT CONSENT
Explicit consent may be requested for certain data processing activities (e.g., promotional content, notifications). If consent is not provided, such processing will not occur.
7. DATA RETENTION PERIOD
Data may be stored for up to 12 months after you stop using the app. To request deletion, contact info@ulaksoft.com.
8. USER RIGHTS
- Right to access, correct, delete, and transfer data
- Right to restrict data processing
- Right to withdraw consent
You can exercise your rights by sending an e-mail to info@ulaksoft.com or by using the links at the bottom of the https://crm2.ulaksoft.net/clients/gdpr website. Applications will be processed free of charge within 30 days at the latest.
9. DATA SECURITY
Data is protected by physical, electronic, and administrative safeguards. Data from third-party services is also transmitted via secure (HTTPS) channels.
10. CHILDREN'S PRIVACY
This app is not intended for individuals under the age of 13. Data from this group is not knowingly collected and will be promptly deleted if mistakenly gathered. No data processing occurs without parental consent.
11. LIMITATION OF ACCESS
The Service Provider may, at its discretion:
- Temporarily or permanently suspend or restrict access to the application for certain users
- Temporarily or completely suspend the application for all users
These actions may be taken for reasons such as security, illegal usage, technical issues, business strategies, maintenance, or policy violations. Users will have no claim or compensation right arising from such restrictions.
12. COOKIE USAGE
Some components of the application (e.g., webview pages) may use technical cookies solely for session management and functionality.
13. DATA SUBJECT APPLICATION PROCESS
Users may send an email to info@ulaksoft.com to exercise their data rights. Applications are responded to within 30 days free of charge. Additional information may be requested when necessary.
14. POLICY CHANGES
This policy may be updated occasionally. Significant changes will be announced via in-app notification or email.
15. REMOVAL AND OPT-OUT RIGHT
You may stop data processing related to the application by uninstalling it from your device.
16. SERVICE SCOPE AND MODIFICATION
The Service Provider reserves the right to change, enhance, limit, or terminate any feature or functionality of the application at any time. Users cannot claim any rights due to the deactivation or removal of certain features.
17. LIMITATION OF LIABILITY
The application is provided "as is" without any guarantees of fitness for a particular purpose, uninterrupted use, or error-free operation. The Service Provider is not liable for any direct or indirect damages. Continued use of the application constitutes acceptance of these terms.
18. THIRD-PARTY SERVICES AND INTEGRATIONS
The app may integrate with third-party services (e.g., Google, Apple, Firebase). The Service Provider is not responsible for the data processing policies of these services. Users accept their own risk when interacting with such services.
19. CONTACT
For any privacy-related inquiries or requests:
Email: info@ulaksoft.com